Get in touch!
If you’d like to find our more about The Wendover Swimming Pool, and particularly if you want to be a volunteer, then we’d love to hear from you. Scroll to the bottom of this page, fill out the form, and we’ll get back to you as soon as we can.
As you scroll down the page, check the Frequently Asked Questions – the answer to your question might already be there. Seriously, your question has probably been asked before – and if it has, then we put the answer on this website. Please do check these Frequently Asked Questions, and also:
Frequently Asked Questions
Q: Can I just phone you? What’s your number?
A: Sorry, no. We don’t publish a phone number, because there’s not always somebody at the pool to answer calls. Please scroll down and send us a message.
Q: I’ve filled out this form, but I’ve not heard anything back – not even a confirmation email. Is there a problem?
A: We definitely send an automated confirmation email. If you don’t receive it, then there’s something wrong. It’s probably in your SPAM folder. If your questions need a detailed answer, then it may take us a few days to reply.
Q: Do I have to be a member to swim at the pool?
A: Yes. You need to be a member to swim at the pool. Anyone can become a member, it takes just a few minutes online, and we have free membership options. Free and paid-for memberships are available for households and individuals. With a paid-for membership, the cost of swimming is discounted. Check our Membership Page for details.
Q: Do I have to make a booking to swim?
A: Yes. Booking is required for all swimming sessions, and you need to be a member (free or paid-for) before you can book. Check our Booking Page for more details.
Q: I made a booking, but I now want to cancel it. Can I do that?
A: You can cancel any booking, for any reason, up until 24 hours before the scheduled start time of the session. You can do this yourself at your Account Page. You do not need to contact us. Refunds will not be normally be issued – instead we’ll give you a credit to use when booking your next swim. Credits are processed manually, and may take us a while. We do not offer the ability to cancel, or issue credits or refunds when the scheduled start time of the session is closer than 24 hours (with the exception of forced cancellation due to Covid – see below). This policy is in place because it’s very unlikely that another swimmer would be able to take advantage of a released place, if a booking was cancelled at very short notice.
Q: I can’t see a cancel button at my Account Page. Why not?
A: The cancel button is available only when the scheduled start time of the booking is more than 24 hours away. If the start time is closer than 24 hours, the cancel button will not be available.
Q: Why don’t you give me a refund when I cancel a booking?
A: We use a payment provider to process our online credit and debit card payments. All payment providers closely monitor their customers, and analyse account activity. If the number of transactions that are reversed (refunded) exceeds a threshold, then the payment provider may impose restrictions on the account. Restrictions would be likely to include withholding funds for an extended period of time. Different payment providers have different thresholds, and will take different actions – but they do not publish or share the details. If a high number of swimmers cancel sessions that they have booked, and we consequently issue refunds, then there is an increased risk that we may exceed a threshold set by our payment provider. In most cases, a swimmer is very likely to book again, and so we have taken the decision to offer a credit for a future booking, when a reservation is cancelled.
Q: How do I cancel if I’ve tested positive for Covid, or if I’ve been told to isolate?
If you’ve been forced to cancel because you’ve tested positive for Covid, or if you’ve been instructed to isolate, then contact us and we will cancel all bookings that you may have made, and offer you a full refund.
Q: When is the pool open?
A: We target opening the pool for public swimming every day. Check our Opening Times page for details. But, please remember that the pool is operated by volunteers, and that sometimes things don’t go the way that we want or plan. You can check our Booking Page for sessions that are operating and are available to book.
Q: Where is the pool?
A: The pool is here on the schools’ campus, on Wharf Road in the middle of Wendover. The postcode for the whole campus is HP22 6HF.
Q: Is the pool open tonight or this afternoon?
A: Check our Opening Times page for all target our opening times, and check our Booking Page for sessions that are available to book. If we’re unable to open for any reason, we’ll try and update our Facebook page.
Q: Why can’t you open for more sessions?
A: We open for as many sessions as we are able. The pool is used by schools and swim schools outside of our public opening times. All our public sessions are staffed by volunteers.
Q: Is the pool open at different times during the school holidays?
Q: Do you do swimming lessons?
A: We don’t offer swimming lessons ourselves, but we partner with a number of swim schools, who between them offer lessons at the pool for babies, children and adults. Check our Swimming Lessons page for details, and then contact your chosen swim school directly.
Q: Can I bring my baby swimming?
A: We don’t offer any advice about when it’s safe or appropriate to take a baby to a public swimming pool. You should seek advice from an expert – perhaps your doctor or nurse. If you’re happy to bring your baby to the pool, we’re pleased to welcome you – but you must make sure that your child does not leak! If your child needs a nappy, then when in the pool they must wear a proper swim nappy – a normal nappy is not good enough.
Q: When can I bring my baby swimming?
A: Babies and children are welcome at our family splash sessions on Saturdays and Sundays, as well as weekday family splash sessions during school holidays.
Q: Can children come to the pool on their own?
A: All children under 6 and all non swimmers (regardless of age) must be accompanied in the water by a responsible adult. All children under 13 must be accompanied at the pool (but not necessarily in the water). Check our Terms and Conditions page for more details.
Q: Can children swim during evening sessions?
A: Monday, Tuesday and Thursday evenings are for length swimming only. If your child wants to swim lengths, then they’re welcome. Check our Opening Times page for all our opening times.
Q: When’s the best time to do lengths, or to train?
A: All evening and Early Bird sessions have fast, medium and slow lanes that you select at the time of booking your session.
Q: Can I hire the pool for a party?
A: We are unable to offer the pool for parties – or any other private bookings.
Q: I represent a swim school. Can I hire the pool?
A: Possibly. We’ve already got quite a few swim schools who between them hire the pool for a lot of the time. Finding a slot might be tricky – but scroll down and contact us to ask.
Q: I’ve lost something, or left something at the pool. Help!
A: Don’t worry, it’s not just you. It happens a lot! We operate an honesty lost property cupboard. Anything that’s found after any of our public sessions will get placed on one of the open shelves in the cupboards in the reception area. For most items, you do not need to message us and ask. Just find out when the pool is next open, go to the pool and check for yourself.
Except: If one of our volunteers finds something that they think might be valuable (like an expensive watch, or a ring), then they might put it somewhere less open – and you’ll need to contact us to check using the form below.
Please Remember: We’ll do our best to help, but we can’t take any responsibility for anything that you leave at the pool.
If you can’t find the answer to your question, then please use the form below to send us a message!
Seriously. Did you check the Frequently Asked Questions? They’re on this page, and you just scrolled right past them. If you’ve got a question about lost property, opening times, parties, swimming lessons – and many other things – the answer is right here on this page.